YOKOHAMA (Kyodo) – Services resumed Sunday after over 1,000 passengers were trapped for nearly two hours in a train Saturday night near Tokyo, with some complaining of heatstroke and hyperventilation after it crashed into a power pole that had fallen onto the tracks, local authorities said.
Once? That’s basically JR rail policy. They will also formally apologize if your train is more than 5 minutes late, and will issue refunds. The train is an hour late it will probably make the news.
One of my trains once was 15 minutes late, which is crazy when you have trains coming every 3 minutes. That was due to a suicide. And the train was up and running within 15 minutes…
What is this refund thing? Because they’ll offer official slips you can give to your work/school to show they were running late, but you still gotta pay - I take JR every day and the money still comes off my IC card the rare times the train is late.
Ive only heard about it, probably only happens when they fuck up. I think its like a gift certificate or something.