Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn’t online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they’re at least as good as level 1 support because those guys are checking to see if you’re the type to sniff stickers on the bottom of the pool.
Nah, AI chatbots are at least useful for the basic repetitive things. Your modem isn’t online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they’re at least as good as level 1 support because those guys are checking to see if you’re the type to sniff stickers on the bottom of the pool.
That can be accomplished with basic if-else decision tree. You don’t need the massive resource sink that is AI