23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.
Do what it says in the email and email [email protected] that you do not agree with the new terms of service and opt out of arbitration.
If you have an account with them, do this right now.
Here’s an email template for what to write: https://www.patreon.com/posts/94164861
I wish I could give you a source but I recall this from college almost 20 years ago. If you read into “contract law” you will arrive there pretty quickly. It’s one of the main principles