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Joined 1 year ago
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Cake day: July 18th, 2023

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  • This is actually the worst type of end-user.

    Doesn’t make a ticket or notify anyone that there is a problem and then proceeds to try and fix it themselves incorrectly. When it does become a ticket, they won’t remember exactly what steps they took to troubleshoot and will waste 5x as much time from support staff trying to fix it than if they just didn’t touch it in the first place.

    Guaranteed didn’t wipe the machine from the built in reset/recovery screen and instead used a windows installer that was created on a different computer and doesn’t have the correct network drivers in the image.








  • M1 and M2 Macs have some of the worst pre-boot and recovery options I have ever seen.

    If a BIOS update fails on them, they don’t have any redundancy to fail back to a working BIOS. This has been standard on every business machine for at least 5 years. On any Dell or Lenovo machine, if your BIOS becomes borked, it either auto-recovers from a previous BIOS that is stored on your HDD/SSD, or it allows you to insert a USB drive with the BIOS on it and recovers from there.

    The Mac BIOS can update during a standard OS update without indicating that you’ll brick the machine if it powers off for any reason.

    I had someone with a failed update on an M2 Mac that left the machine without a BIOS entirely. To recover, you need another Mac machine with USBC so you can plug them into each other and run Apple Configurator 2 to start a complete redownload of the OS to recover from.

    It’s at least an hour long process for something that should take 5 minutes to fix. Also, it requires another Mac, you can’t run the recovery from any other OS.

    Absolute baloney from Apple.