It’s a brand new, highly competitive technology and ChatGPT has first mover status with a trailer load of capital behind it. They are going to burn a lot of resources right now to innovate quickly and reduce latency etc If they reach a successful product-market-fit getting costs down will eventually be critical to it actually being a viable product. I imagine they will pipe this back into ChatGPT for some sort of AI-driven scaling solution for their infrastructure.
TL;DR - It’s kind of like how a car uses most of it’s resources going from 0-60 and then efficiencies kick-in at highway speeds.
Regardless I don’t think they will have to worry about being profitable for a while. With the competition heating up I don’t think there is any way they don’t secure another round of funding.
I use it all the time for work especially for long documents and formatting technical documentation. It’s all but eliminated my removed work. A lot of people are sour on AI because “it’s not going to deliver on generative AI etc etc” but it doesn’t matter. It’s super useful and we’ve really only scratched the surface of what it can be used for.