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Uh huh.
I have zero doubt that you would call 911 should the “need” arise. So you’re a terrorist as well. As am I. There is literally zero distinction between you, me, and Mohamed Atta.
A puppy would qualify as a terrorist. A house cat. A sheep. A blackberry bush. An amoeba qualifies as a terrorist under this insane definition.
Well, yeah. I mean, help desk deals with users at their moment of peak incompetence. If 1 in 20 users can’t figure out that “Office” is now “Libre office”, help desk is going to be swamped.
The solution is to merge help desk and HR, so that something productive can be done about PEBCAK issues.