To suppress the volume of complaints the automaker created a secret "Diversion Team" in Las Vegas to cancel appointments, Reuters reported.

Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners’ service appointments, source says::To suppress the volume of complaints the automaker created a secret “Diversion Team” in Las Vegas to cancel appointments, Reuters reported.

  • MowFord@lemmy.worldEnglish
    212·
    1 year ago

    But it’s addressing the same thing, no? The number it displays is the epa range and any state of charge. I prefer to just show a percentage but either way it’s understood to be an estimate. If you want a true value just enter a destination (you can do a multi leg trip as well)

    Also this article is so vague it’s almost useless. I highly doubt this team was just straight up closing service tickets; so more than likely they trained a single team on the talking points of the display number vs real world and thus improved efficiency with service tickets. The article even admits the cars didn’t need any actual service

    I said it in another reply but it’s not unlike a phone telling you it has 12 hours remaining, but then you play a graphically intense game and it dies in 2. The margins are much smaller here but the point is still valid

    • givesomefucks@lemmy.worldEnglish
      91·
      1 year ago

      They made the numbers less accurate because people complained real distance per charge isn’t what’s advertised.

      I have no idea why so many keep bending over backwards to make fraud seem normal.

      But if you’ve read this whole thread and still don’t get it, I don’t think I’m going to keep trying.

      • Masterofballs@lemmy.worldEnglish
        38·
        1 year ago

        There are also instances of the battery going even further than advertised. Is that fraud? People need to understand that to get a accurate range you have to take into account heat, cold, elevation changes, number of passengers. Gas cars don’t usually have a computer that clearly shows how far you’ve gone per gallon. And even those say “Estimated 30mpg”. Of course they have PR teams to try to highlight the best of the car.